Return and Refund
1.What is Inallengrove's return and refund policy?
We hope you are satisfied with your purchase from Inallengrove! If you are not happy with our products, we are happy to accept returns or exchanges of eligible items within 30 days of purchase.
- Return Request:
To request a return or exchange, please email us at service@Inallengrove.com with your order number, reason for return or exchange, and relevant product information. Our customer service team will provide further instructions.
- Return Conditions:
We do not accept returns or exchanges under the following conditions:
Items purchased more than 30 days ago
Items have been used or are not in original condition
Items are not properly packaged
Items that are damaged
Items with missing tags or packaging
Items marked as "Final Sale" at the time of purchase
Any misuse of the return policy
Other items that may affect resale
- Important Notes:
Custom-order or personalised items do not have a right to 30 days refund.
Return and exchange shipping costs are the responsibility of the customer. We recommend using a trackable shipping service.
Original shipping fees are non-refundable. Refunds for international orders will be processed according to the exchange rate at the time of the transaction.
For orders that need to be canceled but have not been shipped, we will offer a full refund.
We will NOT accept order cancellation request if the orders have been shipped. Please apply for a return after receiving the package.
*Returns without prior notice to customer service may be considered non-refundable.
2. How to Process a Return or Exchange？
Initiate Return: Email service@Inallengrove.com to request a return or exchange.
Prepare Package: Ensure the item meets return conditions and send it back to the specified return address.
Ship Item: Retain tracking information for your return package to monitor progress.
3. Processing Time for Returns and Exchanges
- Returns and Exchanges: Typically processed within 2-3 business days after receiving the item.
- Refunds: Usually appear in your account within 7-10 business days. If not visible after 10 days, please contact your bank; if the bank cannot process it, contact uscontact us at service@Inallengrove.comimmediately.
4. How to Check Return or Exchange Status？
After initiating a return or exchange, you can check the status via email. Please follow these steps:
- Send Inquiry Email: service@Inallengrove.comwith the following details:
Order number
Date of return or exchange request
Product information (e.g., product name or number)
Any relevant return tracking numbers (if applicable)
Your contact information
- Wait for Response: Our customer service team will respond within 1-3 business days. We will review the status of your return or exchange and provide the latest updates.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team immediately at service@Inallengrove.com. We will arrange for a replacement or refund as appropriate.
6. Contact Us
For any questions or concerns regarding returns and refunds, please contact us at service@Inallengrove.com. Our customer service team is here to assist you.
